HOW CAN I MAKE, VIEW OR MODIFY MY RESERVATION?

For those customers that have registered on PortLine Limo.com, select Login to reach your account home page to book, view, modify and cancel reservations. For new customers, create a new account by selecting Register on the homepage.

Customers can also bypass setting up an account and use the Quick Book feature to book a trip. After receiving the reservation confirmation e-mail, use the Login feature to view, modify or cancel the reservation.

For immediate assistance modifying or cancelling a reservation, PortLine Limo reservation agents are available to help 24/7 at (877) 703-8074, for calls outside the US and Canada.

After any modifications or cancellations, PortLine Limo sends a confirmation to the e-mail for that reservation.

WHAT ARE THE BENEFITS OF CREATING A CUSTOMER ACCOUNT THROUGH PORTLINELIMO.COM?

Building a profile in PortLine Limo’ online reservation system makes booking trips with us even easier and faster.

• Manage and modify trips, save past locations to your Address Book, and save credit card information.
• Create, change or cancel trips on your own time.
• Print trip receipts for expense reports.
• Receive chauffeur information for upcoming trips and know who will be picking you up.

Additional online features include pricing out your next trip with the Instant Rate Quote feature and using the Quick Book feature to book trips without setting up a profile.

Click here to register an account today!

HOW FAR IN ADVANCE DO I NEED TO BOOK A RESERVATION?

To ensure we will have a vehicle available when you need it, the farther in advance of your travel date that you can book, the better. PortLine Limo also strives to accommodate even same day, last-minute reservations. Call when you’re ready to book, and we will do everything possible to meet your needs.

IS PORTLINE LIMO AN ON-DEMAND CHAUFFEURED TRANSPORTATION SERVICE?

Great question. PortLine Limo is a brick-and-mortar company, and everyone here, especially our chauffeurs, is an employee; while we provide chauffeured transportation, PortLine Limo is not an on-demand transportation or transportation network company provider.

Because PortLine Limo does not provide ODT services, we require at least two hours of notice for any reservation, though

WHAT IS PORTLINE’ BILLING PROCEDURE?

Please read below to familiarize yourself with PortLine Limo’ billing procedure for all reservations.

Reservation Confirmation: After purcha`sing services from PortLine Limo, you will receive a reservation confirmation e-mail. The charges contained in your confirmation are calculated based on the information provided to us at the time of the reservation, and are intended to serve as a good faithestimate only. The final trip total will be calculated based on duration of travel time, tolls, parking, taxes and additional charges, where applicable.

Final total: The final trip total is calculated at the end of the trip and will be charged by driver  on your provided payment method . If you do not receive a final receipt, please contact our Office at (877) 703-8074  or info@portlinelimo.com.

Please note that you may experience one of the following situations as a result of the pre-authorized charge on your payment information:

• Although you may cancel a trip with PortLine Limo shortly after receiving your confirmation receipt, your bank may still place a hold on certain funds in your bank account.
• Although PortLine Limo may decline your payment information, your bank may show a payment to PortLine Limo is pending.

PortLine Limo is not responsible for any services fees or charges you may incur when authorizing the provided payment information.

HOW IS THE FINAL TOTAL OF MY RESERVATION CALCULATED?

Below are types of charges that may represent your final trip total for purchasing PortLine Limo’ services. While the estimated total on your reservation confirmation includes base rate, gratuity, tax and , some charges may not apply when calculating your final total.

Airport fee: This charge represents airport parking fees incurred by PortLine Limo for all airport arrival reservations. This flat fee of $18 is subject to change without notice, as PortLine Limo has no control over if and when increases will be imposed by various governmental agencies.

Base rate: This charge represents the cost of the purchased vehicle at the hourly minimum of your reservation. Hourly minimums may vary, depending upon the type of reservation. For example, flat-rate reservations have a set hourly minimum, versus an “As Directed” or hourly reservations. See Hourly Minimum for more information.

Discretionary gratuity: For all reservations, a suggested percentage of the vehicle’s base rate is added to the trip total for chauffeur gratuity. Any gratuity that may appear on your invoice is wholly voluntary; the amount constitutes only a suggested sum and is entirely left to the discretion of the customer, and can be negotiated or waived at any time.

Early morning/late night surcharge: For all reservations scheduled between the hours of 12 – 5a, an additional charge of $10 will be applied to the base rate of the reservation.

Extra stop fee: For any stop requested of the chauffeur during the reservation that is not included on your reservation confirmation, an extra stop charge will be incurred. In-route extra stops in the same town are $ 25 each, and in-route stops in a different town are $40 each. Our-of-route-stops are quote on a trip-by-trip basis. Flat-rate reservations can add up to three additional stops before being converted to an hourly reservation.

Hourly minimum: Also known as “garage-to-garage time” or “portal time,” this standard charge reflects the minimum hourly rate of any vehicle. For flat-rate transfers, this flat charge represents the time the vehicle leaves our facility until it returns after drop off. As Directed reservations are billed at a higher hourly minimum, as the reservation is billed hourly. Hourly minimums may increase depending upon vehicle type and the final travel time of the vehicle during your reservation.

Late cancellation: When customers are unable to provide adequate notice of canceling a reservation, they will be charged the full trip fare and a 20% gratuity charge. PortLine Limo must have two hours’ notice from the pickup time on the reservation.

No-show: This charge is incurred when the passenger cannot be located or contacted by the chauffeur or PortLine Limo within (a) one hour for airport pickups (time begins when passenger’s plane lands) or (b) 30 minutes for non-airport pickups. A no-show charge includes the full trip fare, charged to the customer’s payment information. Customers having trouble locating your chauffeur should avoid incurring this charge by not leaving the requested pickup location without first contacting us at (877) 703-8074 or info@portlinelimo.com

Taxes: Taxes are subject to change without notification, as PortLine Limo has no control over if or when a tax increase may be imposed by various governmental agencies. Taxes are charged as incurred.

Tolls: This charge represents tolls that may be incurred by PortLine Limo between the pickup and drop-off destinations, as well as for tolls during the chauffeur’s return trip. Tolls are calculated for all flat-rate transfers based upon the most expeditious route. Tolls are billed as incurred for hourly reservations.

Waiting time: Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. For each reservation, we provide a window of time for customers to greet their chauffeurs at the requested pick-up time and location before incurring charges.

• Airport pickups: PortLine Limo monitors all commercial airline information provided by the customer to ensure on-time airport pickups. We allow a 45-minute grace period is allowed on all domestic arrivals and a 60-minute grace period on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
• Non-airport pickups: We allow a 15-minute grace period for all pickup locations other than airports. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.

Our Accounting department is standing by to answer any billing questions you may have, and can be contacted at (877) 703-8074 or info@portlinelimo.com.

WHAT TYPE OF VEHICLES DOES PORTLINE LIMO USE?

The Fleet page  showcases the vehicles PortLine Limo has selected to transport its customers. We utilize a late-model, luxury fleet of sedans, SUVs and large-capacity vehicles, which includes the Lincoln MKT, GMC Yukon Denali, Chevrolet SUBURBAN, Mercedes S-Class.

Our vehicles are garaged in a climate-controlled environment and consistently serviced and inspected by our mechanic, ASE-certified maintenance centers.

HOW DO I OBTAIN A RECEIPT

Customers with account profiles can print trip receipts instantly by logging into their account and accessing My Receipts, along with the many other benefits that come with creating a customer profile.

Receipt requests can be processed through our Accounting department at (877) 703-8074 , or submitted via e-mail to info@portlinelimo.com

WHEN DO I NEED TO NOTIFY PORTLINE LIMO OF ANY RESERVATION CHANGES OR CANCELATIONS?

PortLine Limo take reservation changes and cancellations by e-mail and phone. Let us know any updates as soon as possible.

By e-mail: Requests submitted via e-mail can be made at least 24 hours prior to the pickup time on your reservation, which can be submitted to info@portlinelimo.com. Make sure to reference your reservation confirmation number.

By phone: Requests submitted via phone can be made at least two hours prior to the pickup time on your reservation in New York and New Jersey (and one hour prior to the pickup time in affiliate markets), by notifying our reservation agents at (877) 703-8074.

I REALLY LIKED MY CHAUFFEUR. HOW DO I REQUEST HIM OR HER AGAIN?

A lot goes into training and selecting the few to become PortLine Limo chauffeurs, and we’re so happy to hear you had a great experience.

When booking your next reservation online, submit your request, along with the chauffeur’s name, in the Comments for the Chauffeur field. If you’re having trouble remembering his or her name, speak to someone in our Reservation Center to help find that information. When booking over the phone, let our reservation agents know who your favorite chauffeur is.

We understand how comforting it can be to have a chauffeur you know and trust. While we cannot guarantee your request, we will do everything possible to have your favorite chauffeur available.

IS GRATUITY INCLUDED?

A suggested gratuity charge  may calculated into the total on your reservation confirmation. Any gratuity that may not appear on your reservation confirmation is wholly voluntary and the amount constitutes a suggested sum only and is entirely left to the discretion of the customer, and can be negotiated or waived at any time.

DO YOU SUPPLY CAR SEATS FOR CHILDREN?

 Yes, we provide car seats, subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat before heading to the pickup location. It is recommended to make reservations for child seats at least 24 hours prior to pickup time.

I HAVE MORE THAN THREE LARGE OR OVERSIZED PIECES OF LUGGAGE :CAN I PUT MY LARGE OR OVERSIZED LUGGAGE INSIDE THE CAR?

No, the luggage will damage the interior of the vehicles. Per company policy, if you are traveling with more than three large or oversized pieces of luggage, we recommend that you book an, SUV or a passenger van. (We have a large selection of vehicles; please call us for our recommendations)

WILL I BE CHARGED IF MY FLIGHT IS DELAYED?

No, if your flight is delayed and the updated information is posted on the airline's website then you will not be charged. If your flight lands on time but is delayed on the runway, you will be granted 45 minutes waiting time on domestic flights and 60 minutes waiting time on international flights.

If your flight lands on time, but you are unable to meet the driver within the 45 minute domestic /60 minutes international, after that time has passed waiting charges will begin.

DO YOU PROVIDE MEET AND GREET SERVICE BY THE AIRPORT?

Yes, this service must be requested when making a reservation.

I LOST AN ITEM IN ONE OF YOUR VEHICLES, HOW CAN I GET IT BACK?

Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item , please call our office. if the chauffer finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.

CAN THE PORTLINE LIMO DRIVER ACCEPT CHECKS?

No.

CAN I BOOK A VEHICLE FOR SOMEONE ELSE AND PAY USING MY CARD?

Yes.

HOW CAN I GET RECEIPT?

All Reciepts are sent by email or text.

HOW CAN I MAKE ARESERVATION WITH PORTLINE LIMO & CAR SERVICE?

You can reserve Online on our secure website: www.portlinelimo.com

By Phone: Dispatchers available 24/7, simply call us at 877-703-8074

By Email: info@portlinelimo.com.

ARE PORTLINE LIMO CHAUFEURS AND VEHICLES AVAILABLE ON AN HOURLY-HIRE BASIS?

Yes, we do provide hourly-hire services. Please email or call us for hourly rates and our minimum requirements.

ONCE THE CHAUFFEUR HAS PICKED ME UP, CAN I CHANGE THE DETAILS OF MY TRIP?

Yes, but if you want to change any essential information about your route including your final destination, please call us and we'll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.

DO YOU PERMIT SMOKING IN YOUR VEHICLES?

No.

DO YOU ALLOW PETS IN YOUR VEHICLES?

Yes, we allow pets. Please note that company policy states that pets must be in a secure pet carrier at all times. We must be notified when making a reservation that a pet will be traveling in the vehicle.

WHAT SHOULD I DO ONCE I LAND AT THE AIRPORT?

Call  once you collect your luggage at the baggage claim area. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in cell phone lot  area. If you are arriving from an international flight and you reserved a Meet & Greet service, the driver will be waiting at the exit of customs with a Welcome Sign. For all curbside pickups please call us upon collecting your luggage and make your way to the passenger pickup area. If for any reason you can not locate your driver please call us at (877)-703-8074

WHAT IS MEET AND GREET?

Meet & Greet is when the driver parks the car and meets you inside the airport with a sign, and assists you with your luggage to the vehicle. For international flights driver will meet & greet at the exit of customs, for domestic flights the driver will meet & greet at the baggage claim.